Engyana Consulting LLP strives to deliver premium consulting services from best-in-class consultants to clients.
As the consultants have a packed schedule, cancellation of booked sessions lead to lost productivity. Therefore, the following charges will apply if a booked session is cancelled or rescheduled.
Session Cancellation
- Once an appointment is booked, the cancellation charges are as follows:
- 0% if cancelled more than 30 days before the day of the session
- 50% if cancelled 30 days to 15 days before the day of the session
- 75% if cancelled between 15 days to 8 days before the day of the session
- 100% if cancelled less than 8 days before the day of the session
- Please contact Engyana Consulting LLP on consulting@engyana.co to process the above in the event of a cancellation
Session Rescheduling
- The appointment can also be rescheduled (once only) at no additional cost, if the change is made more than 21 days before the day of the session. For additional rescheduling of the same session, more than 21 days before the session, a 50% rescheduling charge will apply. Please contact Engyana Consulting at consulting@engyana.co for the rescheduling with the relevant information
- For a session-reschedule less than 21 days before the day of the session (once only), a 50% rescheduling fee will apply.
- No session-reschedules are permitted less than 8 days before the day of the session.
Refunds & Reviews
- No refunds will be given after the start of the session.
- In the case of disputes, a session review request may be raised with Engyana Consulting, within 48 hours of the end of the session.
- Review requests against delays, nature of advice obtained, and outcomes of consultation will not be entertained.
- Engyana Consulting retains the right to cancel the session at any time, including after the start of the session, with no prior notice to the client. In such an event, the full amount, minus a service charge, will be refunded to the client.
- No refund for any eligible cancellation will be processed beyond 6 months of placing a cancellation or return request. However in exceptional circumstances, you may claim a refund beyond this stipulated period at the sole discretion of Engyana Consulting. The refunds for such exceptional circumstances will be in the form of “consulting credits” that you may be able to use for purchase of services from the same company.
- Engyana Consulting / third party sellers on the Website reserve the right to modify / implement a new pricing structure at any time prior to billing you for your initial payment of the Fees or for future payments of the Fees.
Refund Timelines
All eligible refunds are issued through the payment method used at the time of purchase, or via National Electronic Funds Transfer (NEFT).
The time frame for different payment modes is typically 5-7* business days post the refund request has been received and verified by Engyana Consulting.
* Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean the working days on which Engyana Consulting corporate office operates. Considering limited manpower at banks due to COVID-19, refund timelines might vary.
There will be no cash refund. You will need to update the following information to enable us to process a refund to your account.
- The Bank Account Number
- IFSC Code
- Account Holder’s Name
Important: Refunds cannot be processed to third-party accounts. The name on your Engyana Consulting login account should match with the name of the bank account holder. Engyana Consulting will not be liable for any delay caused in refunds due to delay by third party affiliates (including banks), in providing information by the customer, technical issues and other reasons beyond its control.
